<aside> 📨 Contact

Email [email protected] Mobile +84 828800171 LinkedIn https://www.linkedin.com/in/nhlong212 Stack Overflow https://stackoverflow.com/users/15477146

</aside>

WORK EXPERIENCE

SPX Express Viet Nam

Business Intelligence Manager (04/2022 - 08/2026)

Managed a BI team of 10-15 members.

• Owned network health and performance analytics to support user experience and speed targets through data-driven actions.
• Delivered and monitored data for KPI, salary and incentive calculations across operations (First Mile, Sorting Center, Linehaul, Last Mile, 2-wheel riders, 4-wheel drivers), including seller and vendor reconciliation.
• Forecasted network volume to support capacity and resource planning.
• Controlled financial budget, explained and forecast P&L performance.
• Centralized fragmented data marts and dashboards into a scalable reporting layer, aligned stakeholders on one source of truth, and set a repeatable standard process for new requests.
• Designed and rolled out a governance-based measurement framework, including data quality monitoring dashboards and resource optimization process to improve the reliability and scalability of reporting outputs at the size of billions of monthly records.

Wall Street English Viet Nam

Data Manager (06/2021 - 04/2022)

• Owned data scope for Vietnam and Myanmar, reporting to the Group Head of Software and Analytics.
• Delivered business analytics and forecasting support: built a capacity model matching teacher supply and student demand, and defined monitoring metrics for sales performance (in collaboration with FP&A and business teams).
• Owned end-to-end data engineering delivery, including cross-account database sharing with external partners on AWS. Built and operated event-driven ETL pipelines on AWS.
• Implemented operational controls for data workflows to improve monitoring and incident response. Led the technical delivery of a CRM transformation: cleaned data, configured HubSpot CRM workflows, and integrated systems via HubSpot API and ecosystem tools.

VIB

Senior Data Analyst and Governance (07/2020 - 06/2021)

Digital Excellence Center - Data Governance Block - Data Structure Team

VPBank

Senior Financial Analyst (04/2018 - 06/2020)

Finance Division - Retail Banking Business Finance - Senior Financial Analyst

EY Viet Nam Ltd.

Audit Assistant (09/2016 - 11/2017)

Financial Services Office

SKILLS

Business Intelligence

KPI Management, Performance Monitoring, Early Issue Detection and Root-Cause Analysis, Cost Optimization

FP&A

Incentive Scheme Design, Product Pricing, Cost Driver Analysis and Monitoring, P&L Reporting and Forecasting

Leadership

Cross-functional Delivery, Stakeholder Alignment, Team Culture Building

BI & Analytics Tools

Python, SQL (Presto SQL, Spark SQL), PySpark, Power BI, Superset, HubSpot (HubSpot API)

Data Engineering & DataOps

ETL Pipeline Design, Data Modeling & Architecture, Data Governance & Data Quality, Monitoring & Automation

AWS Cloud (hands-on)

Redshift, Athena, Glue, EC2, S3, SNS

Azure Cloud (self-learning)

Databricks, Data Factory, Synapse

ACHIEVEMENTS

• Led the BI contribution to annual rider cost optimization from 2023 to 2025. The annual schemes achieved reductions of 6%-7.5%, with monthly savings ranging from $500K to $1.5M.
• Maintained network-volume forecast accuracy between 90% and 95%, and P&L forecast accuracy between 95% and 98%.
• Built a measurement framework and near-real-time reporting that processed billions of records each month, with quality controls and 1,000 daily dashboard views.
• Digitized rider incentive tracking into a daily in-app view for tens of thousands of riders, improving payout transparency while the rider base nearly tripled.

-END-